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If you’ve changed your mind about keeping your purchase, please return it, at your cost, in its original condition, unused with proof of purchase and we’ll exchange or refund it. This should be within 30 days of receiving your order. By original condition, we’d expect this to mean that you’ve kept packaging and labels, and that the item and packaging is undamaged and the item is unused.

Refunds exclude the cost of giftwrapping, or personalised products, or your costs in returning the item to us, and for any upgraded postage options and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.

Any goods returned should be in saleable condition, with labels attached, all packaging, and certificates where supplied, ie in the condition that you received them and not contaminated.

Please return to:

World of Bears
20 Lower Middle Street

Please note if Non-UK (International) orders are rejected, and returned to us, the amount refunded will be the total less the actual cost of shipping, customs charges and returns charges

we do not accept returns from businesses

Trade Returns

For trade sales (to businesses, paid by business cards, business paypal, personnel card, volume sales and multiple items) all sales are final. Any shortages must be reported within 24 hours of receipt. Any returns subject to agreement.

Faulty Products

Please email us with the issue, with photos, so we can quickly resolve the issue, for faulty products within 30 days of receipt we would either offer a refund/repair/replace the item dependent on the nature of the problem.

For items that are over 30 days from receipt, but less than six months, we would attempt repair on return, and if this wasn’t possible offer a replacement.

Please note a faulty product, is not a ripped or torn product through aggressive play, soft toys are for cuddling or facial expression 🙂

What are our customers saying?

Easy to order. Arrived in 2 days when it was meant to be 4! Will order from them again.

zara gell
Verified Customer

Very good indeed as always and the products bought where great and of good quality

Barry Young
Verified Customer

I fell in love with and ordered a black woollen lamb. It arrived and looked exactly like the advertised product. It arrived without damage and I was updated regularly on it's arrival. I would not have any hesitations ordering again.

Allison Anderson
Verified Customer

I was so looking forward to receiving this Reindeer and it didn't disappoint ,it is a Christmas present for my grandchild , get it its lovely and unique.

andrea spiller
Verified Customer

Very impressed with the order updates and personal service - will definitely use again

Rhoslyn Davies
Verified Customer

Shop with confidence

Being established since 1999 in Somersets Cheddar Gorge and County Town of Taunton. The Gorge Bear Co and World of Bears are renowned for being the worlds best and biggest teddy bear shop most people will have ever visited.

Steiff boxes and  drawstring bags image

Steiff boxes and drawstring bags

Bricks n’ mortar high street stores image

Bricks n’ mortar high street stores

UK real-time delivery updates image

UK real-time delivery updates

No quibble 30 day returns image

No quibble 30 day returns

5 star independent feedback image

5 star independent feedback

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Trusted Customer
Verified Customer

Simon Buhlmann
Verified Customer

Lovely size, beautiful quality as always from Steiff. The sound it gives out when squeezed sounds so much like a real pig snorting....very amusing.

Michael O'Malley
Verified Customer

Awesome service. Thoroughly recommended.

jane mooney
Verified Customer

The bear was Not as cute as expected

Carolyn Mack
Verified Customer

Already have. I find these reviews tedious. Loved the toy, though.

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